Kenmore 31510 Robot Vacuum Cleaner User Manual
IMPORTANT SAFETY INSTRUCTIONS
When using an electrical appliance, basic precautions should always be followed, including the following:
READ ALL INSTRUCTIONS BEFORE USING THIS ROBOT VACUUM CLEANER.
Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury.
WARNING – To reduce the risk of fire, electric shock, or injury:
- Do not use outdoors or on wet surfaces.
- Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants.
- Use only as described in this Use & Care Guide. Use only manufacturer’s recommended attachments.
- Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call 1-877-531- 7321 for assistance.
- Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.
- Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.
- Do not handle charger, including charger plug, and charger terminals with wet hands.
- Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow.
- Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
- Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present.
- Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.
- Do not use without dust bin.
- Turn off the appliance before making any adjustments, changing accessories, or storing appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.
- Use only the charging dock specially equipped by the manufacturer.
- Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns.
- Do not use the appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury.
- Do not expose the appliance to fire or excessive temperature. Exposure to fire or temperature above 130°C (265°F) may cause explosion.
- It is recommended to operate appliance at room temperature between 39.2°F (4°C) and 104°F (40°C).
- It is recommended to store the appliance between 32°F (0°C) and 104°F (40°C).
- It is recommended to apply the boundary strips to block off areas on top stair where the appliance may fall.
- Follow all charging instructions and do not charge the appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.
Product Disposal
This product contains an internal Lithiumion battery pack formulated from environmentally sensitive materials. This product must be disposed of properly with due care for the environment. Do not dispose of product with household garbage. Consult your local waste authority for information regarding available recycling or disposal options.
KENMORE VACUUM CLEANER WARRANTY
If product is purchased at a Sears, Kmart or Sears Hometown retailer:
KENMORE LIMITED WARRANTY
FOR ONE YEAR from the date of sale, this product is warranted against defects in material or workmanship when it is assembled, operated and maintained according to all supplied instructions.
WITH PROOF OF SALE, a defective appliance will be replaced free of charge.
For warranty coverage details to obtain free replacement, visit the web page: www.kenmore.com/warranty
This warranty does not cover filters or side brushes, which are expendable parts that can wear out from normal use within the warranty period.
This warranty is void if this product is ever used for other than private household purposes.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Transform SR Brands Management LLC, Hoffman Estates, IL 60179
SPECIFICATIONS
- Robot Vacuum Cleaner
- Rated Voltage: 14.4V DC
- Rated Power: 28W
- Model: 31510
- Battery Charger
- Model: GQ12-190060-AU
- Input: 100- 240VAC, 50/60Hz, 0.4A Max
- Output: 19VDC, 0.6A
- Battery
- Type: 14.4V rechargeable Lithium-Ion 2000mAh
PARTS AND FEATURES
It is important to know your vacuum cleaners parts and features to assure its proper and safe use. Review these before using your vacuum.
REPLACEMENT PARTS
Item Part No. Item Part No.
- Filter 611006101 Front Swivel Wheel 611006117
- Filter Basket 611006113 Charging Dock 611006110
- Side Brushes (L&R) 611006120 Charging Adapter 611006118
- Cleaning Tool 611006102 Battery 611006111
- Brush roll 611006107 Dust Bin 611006112
- Brush roll Cover 611006104 Boundary Strip 611006123
To order a replacement part, call 1-844-202-9924.
PARTS
Dust Bin & Filter
Charging Dock
USAGE TIPS
About Boundary Strips
The boundary strips allow you to keep the robot from entering an area or picking up an item that the robot should not clean. The robot will recognize the boundary strips and will not cross into the blockedoff area.
TROUBLESHOOTING
Should you have any problem(s) with your robot vacuum cleaner, review the table below for solutions to minor performance issues. If the issues cannot be solved, first try to turn off the robot vacuum cleaner and restart.
| PROBLEM | POSSIBLE CAUSE | SOLUTION |
| Robot vacuum cleaner will not power on. | The robot vacuum cleaner is powered off. | Press the quick start power button to turn the robot vacuum cleaner on. |
| The battery may be depleted. | Charge the battery as instructed on page 11-12. | |
| Robot vacuum cleaner does not work. | The anti-drop cliff sensors are dirty. |
Clean the anti-drop cliff sensors. |
|
Robot vacuum cleaner stops working suddenly. |
The side brushes are jammed. | Remove any entangled objects or string/hair wrapped around brushes. |
|
The wheels are jammed. |
Remove any entangled objects and clean wheel housing by rotating wheel while dusting. | |
| The battery may be depleted. |
Charge the battery as instructed on page 11-12. |
|
| The brushroll is jammed or is installed incorrectly. | Remove the obstruction and reinstall the brushroll. Follow instructions on page 19. | |
| The robot vacuum cleaner is stuck in an area. | Free the robot vacuum cleaner and remove the obstacles. Restart the vacuum cleaner. | |
| Robot vacuum cleaner reverses backwards irregularly. |
The front bumper sensor is jammed. |
Remove any debris that may have become trapped behind the front bumper sensor. |
|
Robot vacuum cleaner does not clean automatically at scheduled time. |
The robot vacuum cleaner is powered off. | Press the quick start power button to turn the robot vacuum cleaner on. |
| The scheduled time is set incorrectly. | Reset the scheduled time as instructed on page 16. | |
| The battery may be depleted. | Charge the battery as instructed on page 11-12. | |
|
The scheduled time has been reset. |
All settings may be erased when robot vacuum cleaner is turned off or when the battery power is exhausted. You may need to reset the time and reschedule the cleaning time. |
|
Suction power is weak. |
Dust bin is full. | Empty dust bin. |
| Filter needs cleaning. | Follow filter cleaning instructions on page 17-18. | |
| Filter needs to be replaced. | To purchase parts, call 1-844-202-9924. | |
| The battery may be depleted. | Charge the battery as instructed on page 11-12. | |
| Dust bin is not installed correctly. | Check dust bin for correct installation and ensure it is snapped firmly in place. | |
| Robot sets on Energy-saving Mode. | Tap “Cleaning strength” on the app to switch to Turbo Mode. | |
| Filters are missing or installed incorrectly. | Check filters for correct installation. | |
|
Robot vacuum cleaner cannot be charged. |
The charging pins on the robot are not aligning with the pins on the charging dock. | Make sure charging pins are cleaned and in direct contact with each other. |
| The charging dock or charging adapter is damaged. |
To purchase parts, call 1-844-202-9924. |
|
| Debris accumulated on the charging pins. | Clean charging pins. | |
| Robot vacuum cleaner cannot return to the charging dock. | There are objects near the charging dock. | Remove any objects that are closer than 5ft (1.5m) from the front and 3ft (1m) from either side of the dock. |
| The robot is stuck in an area or tangled with an object. | Pick up the robot and remove any obstructions. Manually re-connect robot to charging dock. | |
|
Wi-Fi network connection fails. |
Network signal is weak. |
Try again on stronger network. |
| Move the Robot closer to the modem. | ||
| APP setting is not correct. | Follow instructions on page 12-14. | |
| Your device and robot vacuum cleaner are not connected to the same Wi-Fi network. | Check your device and robot vacuum cleaner for correct Wi-Fi connection and make sure they are connected to the same Wi-Fi network. | |
| You are connected to a 5 GHz Wi-Fi network. | The robot vacuum only supports 2.4 GHz Wi-Fi networks. See page 13 for instructions on how to distinguish between a 2.4 GHz and 5 GHz band. | |
|
Robot movement path is abnormal. |
Software related issue in the Robot. |
Turn off the robot by holding down the power button for 3 seconds. Restart the robot by pressing the power button twice. If problem persists, call us at 1-877-531-7321 for further assistance. |
Error Tones
NOTE: When the robot requires assistance, both docking indicator light and quick start power button flash red, and you will hear beeps.
Flashing Red Docking Indicator and Power Button
| ERROR TONE | CAUSE | SOLUTION |
|
2 Beeps |
Robot wheels have left the ground. | Put the robot back to the ground. |
| Dust bin is not installed or installed incorrectly. |
Follow installation instructions on page 17. |
|
| The side brushes are jammed. | Pick up the robot and remove any obstructions such as hair or string. | |
| The wheels are jammed. | Pick up the robot and remove any obstructions such as hair or string. | |
| The brushroll is jammed. | Pick up the robot and remove any obstructions such as hair or string. Reinstall the brushroll with instructions on page 19. | |
|
The moveable front bumper is stuck in place. |
Remove any obstructions such as hair or string. |
|
| Turn off the robot by holding down the power button for 3 seconds. Restart the robot by pressing the power button twice. If problem persists, call us at 1-877-531-7321 for further assistance. |
Solid Yellow Docking Indicator Light
| ERROR TONE | CAUSE | SOLUTION |
| 2 Beeps | Battery level is low. | Charge the robot. Follow instructions on page 11-12. |
For further questions, please call our support team at 1-877-531-7321. To order a replacement part, call 1-844-202-9924.